01
Request deletion
- In the QuestBox mobile app, open Settings, scroll to Delete account, enter your current password, type DELETE, and confirm.
- On the website, sign in and open Settings → Account.
- If you cannot sign in, email hello@questbox.in from the address associated with the account. We will verify the request before acting on it.
Deletion may require you to transfer ownership of a shared workspace or finish cancelling an active subscription or pending checkout first. These safeguards prevent loss of other customers’ data and continuing charges.
02
What is deleted
Your sign-in identity is disabled and anonymized immediately. QuestBox removes your memberships, active and refresh sessions, email-verification records, and registered mobile push tokens. You are signed out on all devices and the original email address can be used for a new account later.
If you are the sole owner of a personal workspace, that workspace and its assessment content enter the existing 30-day recovery period and are then permanently purged from active systems. The request cannot be cancelled after the account itself has been anonymized.
03
What may be retained
Material you created for a school, employer, or other shared workspace remains under that organization’s control, but your account identity is replaced with a non-identifying marker. QuestBox and its payment providers may retain limited transaction, fraud-prevention, security, and legal records where required by law. Backups expire on their normal protected schedule and are not restored except for disaster recovery.
04
Get help
Questions or access problems can be sent to hello@questbox.in or raised by telephone at +65 8150 1206. Include only the account email and the help you need—do not send your password or sensitive learner information.